Complaints Policy

If you wish to make a complaint, please contact us by email or post using the details below:

info@steverowlandscarsales.co.uk
Steve Rowlands Car Sales, Margaret Street, Pontygwaith, CF433EH.

Once we receive your complaint, we will take the appropriate steps to address it.

We will thoroughly investigate your complaint and aim to provide you with an outcome as soon as possible. Please allow 7-10 working days for a formal written response. If appropriate, we will inform you of any actions we intend to take to resolve the issue and, if necessary, offer an apology.
If you are not satisfied with our response, you may be eligible to seek further resolution by contacting the Financial Ombudsman. Please ensure you do so within six months of receiving our final response.

You can contact the Financial Ombudsman using the following methods:
By email: complaint.info@financial-ombudsman.org.uk
By phone 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

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